Refund Policy

This Refund Policy explains when refunds and cancellations are available for digital Products purchased on wpvora, operated by WP Vora. It forms part of our Terms of Service and should be read together with them.

Products on wpvora are digital goods that are delivered electronically and can be downloaded immediately after purchase. As a result, and to the extent permitted by law, all sales are generally final. We nonetheless want you to be satisfied, and the sections below set out the circumstances in which we will consider a refund.

Because delivery and licence issuance happen immediately upon payment confirmation, an Order generally cannot be cancelled once payment has been completed. If you have not yet completed payment, you may simply abandon the checkout.

We will consider a refund where one or more of the following applies and is reported to us within the eligibility window below:

• The Product is materially not as described on its Product page;
• The Product has a significant, reproducible defect that we are unable to resolve within a reasonable time after you report it and provide the information we reasonably need to investigate;
• You were charged incorrectly, charged more than once for the same Order, or charged as a result of an unauthorised transaction; or
• The Product was never delivered due to a technical failure on our side that we cannot remedy.

Refunds are not available where:

• You have changed your mind, or no longer need or want the Product;
• You purchased the wrong Product or the wrong licence tier, but the Product functions as described;
• You lack the technical environment, third-party dependencies, or skills required to use the Product, where these requirements are stated;
• The issue results from modifications you made, or from incompatible third-party software; or
• The Support Period has simply expired — the Product you downloaded continues to work; only updates and support end.

To be considered, refund requests must be submitted within fourteen (14) days of the date of purchase, unless a longer period is required by applicable law. Requests made after this window may be declined.

To request a refund, contact us through the Contact page or by raising a support ticket, and include your order or invoice number, the email used for the purchase, and a clear description of the issue (with screenshots or steps to reproduce, where relevant). We may ask for additional information to investigate. We aim to review eligible requests promptly and will keep you informed of the outcome.

Where a refund is approved and processed, the licence associated with the refunded Product is revoked with immediate effect. You must stop using the Product, remove it from any site or system on which it is installed, and delete any copies. Updates and support for that Product end upon revocation.

Approved refunds are issued to the original payment method used for the Order, through our payment provider. Once processed, the time for the amount to appear in your account depends on your bank or card issuer and is outside our control; it typically takes a few business days.

Any applicable taxes collected on the Order are handled in accordance with law and adjusted as required.

If you believe you have been charged in error, please contact us first so we can resolve the matter quickly. Initiating a chargeback without contacting us may result in suspension of your account and revocation of licences pending resolution.

We may update this Refund Policy from time to time. The version in effect at the time of your purchase applies to that Order. Material changes will be indicated by updating the effective date above.

Questions about refunds? Reach us through the Contact page or at info@wpvora.com.