Privacy Policy

This Privacy Policy explains how wpvora (“wpvora”, “we”, “us”, or “our”), operated by WP Vora, collects, uses, discloses, and safeguards your personal data when you use the wpvora website, marketplace, and related services (the “Platform”).

We are committed to processing personal data responsibly and in accordance with applicable law, including the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and rules made under it. By using the Platform, you acknowledge the practices described in this policy.

Depending on how you use the Platform, we may collect:

• Account data — your name, email address, and password (stored only in hashed form).
• Order and billing data — the products you purchase, amount, your state and country, together with invoice records required for accounting.
• Payment data — payments are processed by third-party providers; we receive confirmation and limited transaction references, but not your full card or bank account details.
• Communications — the content of support tickets, contact-form messages, and custom-work requests you submit.
• Technical and usage data — IP address, device and browser information, and server logs used to operate, secure, and improve the Platform.
• Cookies and similar identifiers — as described in the “Cookies” section below.

We use personal data to:

• Provide the Platform — create and manage your account, process orders, issue licences, deliver downloads, and send receipts and tax invoices;
• Provide support and respond to your enquiries and requests;
• Operate, maintain, secure, and improve the Platform, including preventing fraud and abuse;
• Send service and transactional communications relating to your account and purchases;
• Comply with legal, tax, accounting, and regulatory obligations; and
• Enforce our Terms and protect our rights and the rights of others.

We process personal data where you have given consent, where processing is necessary to perform our contract with you, to comply with a legal obligation, or for our legitimate interests in operating and securing the Platform. Where we rely on consent, you may withdraw it at any time, without affecting processing carried out before withdrawal.

We use strictly necessary cookies to keep you signed in and to operate the cart and checkout. We may also use a bot-protection service (Cloudflare Turnstile) on certain forms to prevent abuse. You can control cookies through your browser settings, though disabling essential cookies may affect core functionality.

We do not sell your personal data. We share it only as needed to run the Platform and comply with law, including with:

• Service providers who process data on our behalf, such as payment gateways, email delivery, hosting, storage, and security providers, under appropriate confidentiality and data-protection obligations;
• Authorities, regulators, or other parties where disclosure is required by law or to protect our rights, users, or the public; and
• A successor entity in connection with a merger, acquisition, or reorganisation, subject to this policy.

Some of our service providers may process data outside India. Where personal data is transferred across borders, we take reasonable steps to ensure it is protected consistently with this policy and applicable law.

We retain personal data for as long as your account is active and as necessary to provide the Platform. We retain order and invoice records for the periods required by tax, accounting, and other legal obligations, after which data is deleted or anonymised.

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you have the right to:

• Access the personal data we hold about you and obtain a summary of its processing;
• Request correction or updating of inaccurate or incomplete data;
• Request erasure of your data where it is no longer required and retention is not otherwise mandated;
• Withdraw consent where processing is based on consent; and
• Nominate another individual to exercise your rights in the event of death or incapacity, as provided by law.

To exercise any of these rights, contact us through the Contact page or the grievance details below. We may need to verify your identity before acting on a request, and we will respond within the timelines required by applicable law.

We implement reasonable technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction — including encryption in transit, hashed credentials, access controls, and least-privilege practices. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

The Platform is not directed to children, and we do not knowingly collect personal data from children except as permitted by law with verifiable parental or guardian consent. If you believe a child has provided us data, please contact us so we can take appropriate action.

In accordance with applicable law, you may contact our Grievance Officer with any complaint about the processing of your personal data:

Grievance Officer: Rajapriya. Email: info@wpvora.com. Address: No. 1127, Vedhanayagam Main Road, Elims Nagar, Palanchur, Chennai - 600123, Tamil Nadu, India. We will acknowledge and address grievances within the timelines prescribed by law.

We may update this Privacy Policy from time to time. Material changes will be indicated by updating the effective date above and, where appropriate, by additional notice on the Platform.

For any privacy questions or requests, reach us through the Contact page or at info@wpvora.com.